Terms & Conditions
Last updated: 5 October 2026
Coach Jéo is the practice of Juergen Stolzlechner (Jürgen Stolzlechner), owner of GSD-S Limited.
Contact: [email protected] · WhatsApp
- Who you contract with. GSD-S Limited, trading as Coach Jéo, Unit 1603, 16/F, The L. Plaza, 367-375 Queen’s Road Central, Sheung Wan, Hong Kong (“we”). Contact: [email protected]. Payment pages and booking emails may show GSD-S Limited or Cal.com; this is the same operator.
- The service. One-to-one coaching by video (mostly Microsoft Teams). Coaching is not therapy: we do not diagnose or treat, and we cannot guarantee any outcome. If you need clinical care we will say so and help you find it. In a crisis, contact local emergency services or findahelpline.com.
- Who it is for. Adults aged 18 and over. The 30-minute chemistry call is free and carries no obligation.
- Prices. The price you pay is the one shown on your payment link or in your coaching agreement at the time of purchase. Later price changes do not affect a package you have already paid for. Custom arrangements are agreed in writing. We charge no VAT or GST; you bear your own bank, currency or local taxes.
- Payment. Due in advance by payment link before your first session is scheduled (PayPal, Visa, Mastercard, bank transfer, Apple Pay, Google Pay, as available).
- Rescheduling. With at least 24 hours’ notice you may reschedule a session once. With less notice, or if you do not attend, the session is forfeited. We may use discretion in genuine emergencies.
- Refunds and unused sessions. Sessions do not expire. See the Refund Policy, which also covers the EU right of withdrawal.
- Ending the engagement. If coaching is not the right fit we will tell you and may end it; unused sessions are refunded as set out in the Refund Policy.
- Confidentiality. Sessions are confidential, except where law requires disclosure, where there is serious risk of harm to you or others, with your written consent, or in anonymised form for professional supervision. Personal data is handled as described in the Privacy Policy.
- Liability. Coaching is not medical, legal, financial or therapeutic advice; you are responsible for your own decisions. Our liability is limited to the fees you paid for the engagement. Nothing here limits liability for fraud, or for death or personal injury caused by negligence, or any right you have under mandatory consumer law.
- Your coaching agreement. If you sign a coaching agreement with us, it prevails over these Terms where they conflict.
- Governing law. Hong Kong law applies. If you are a consumer in the EU you keep the mandatory protections of your country of residence and may bring a claim in its courts. Otherwise the courts of Hong Kong apply.